My husband and I sold a house and decided to take advantage of a Wells Fargo promo for a 4.62% rate for 12 months with a minimum of $10k new money to Wells. We opened the account on Nov 15, but I recently saw our rate is the standard 1%! 
I’ve called the branch and the 1-800# twice, but they’re acting like the promo didn’t exist and say I must be thinking of a CD. We know for a FACT it was a savings account because we had a whole conversation with the banker about the great rate for liquid money/flexibility. We opened a savings account, not a CD, and chose Wells because we already do most of our banking there. We have paperwork, but it only lists a promo code. 
Did anyone else see this? My husband deleted the promo email, and I’ve only found it on non-Wells websites like USA Today (linked below). We suspect Wells is scamming us, and we’ll likely take our money out when we visit the branch next week. Has anyone else seen this promo or still have the email they sent out? They owe us at least $300 in interest for our first month! 
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Hello. Presently working as a stagecoach employee. This is a true promotion, no doubt about it. A code ought to have been applied by the banker when the account was opened, or you ought to have generated a code by scanning a QR code when the account was opened. The date of the change to the bankers’ generic code was November 15. He might have utilized the previous one. An INR (incentive not received) form is one that a banker at a branch can complete. Visit your branch, ask the banker to complete the form that outlines everything you’ve said here, and if the banker entered the incorrect code, ask them to check the banker error box.
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Examine the documentation you received from them and look for a TISA (Truth in Savings Act) document. It will list every term, minimum, and other detail along with the rate you are in.
You essentially have no leg to stand on without that.
Admittedly, I was unaware of that promotion. I hate to inform you that you might have confused the CD with their 2.5% Platinum Savings, as they advertise. Seldom does a bank offer a 12-month lock on liquid assets.
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The exact same thing happened to me at TD Bank earlier this year. They were supposed to offer a high yield of around 4%, but instead, I was getting just 0.01% on my $25,000 account. This went on for months because, naturally, you want to trust your bank. When I finally confronted them about it, they compensated me with the interest they had initially promised but failed to deliver. I immediately transferred my money to an Ally high yield savings account, which is actually delivering the advertised rate, and I’m pretty satisfied so far.
I’ve also heard of the same issue happening with a high yield account at Capital One. Keep an eye on your interest rates, folks! Banks are playing games with us again. The federal government should be cracking down on this predatory behavior.