My wife and I have received three notifications from Wells Fargo stating that we didn’t have a physical address on file. Each time, I confirmed online that both our physical and mailing addresses were correct.
On 11/22, I visited a branch to make a deposit and was informed that there was still a flag on our accounts, which were scheduled to be closed. Since no bank representatives were available, I called customer service. After a 20-minute call, they assured me the issue was resolved.
However, on 11/27, we received two letters stating our accounts would be closed by 12/4. I went to the bank, but no representatives were available to discuss the issue. My wife and I then spent another 40 minutes on a conference call with customer service, who said the issue was related to my wife’s online profile, even though she doesn’t have one and our accounts are under a trust. The customer service representative couldn’t help. We went to the bank to close our accounts and request a check, but we were told our accounts were locked and we needed to speak with the branch manager later.
We also have a Wells Fargo Advisors account, and I expect our advisor will be unhappy when we move our assets elsewhere.