I am being told this
“It looks like your account may not be eligible for online access at this time.” my account closed??
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Possibly, but perhaps not. You’ll need to ask them over the phone.
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Most likely maintenance is being done overnight. It is extremely usual for accounts to “disappear” or to be inaccessible during these periods. If it’s still not working in a few days, get help from the bank.
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What did the bank say when you called them?