My account balance was $531, and yesterday I saw the refund amount (+$811) on the app, showing what my balance would be after the refund. But now, it’s just showing the original $531, and the refund seems to have disappeared. The Best Buy purchase is still showing as taken out. Do I need to wait longer than a day?
Yeah, you’ll probably need to wait a bit longer. Usually, you’ll see a pending refund that disappears before the actual refund is processed and returned to your account. Visa and Mastercard can take a few days to handle refunds, so it’s not really Northwest’s fault. Just gotta be patient.
@MysteryMaverick
Got it, thanks. This is my first time returning something to Best Buy, so I was a bit anxious. Appreciate the info!