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Considering a New Banking Job or Bank? Avoid Woodforest

If you’re looking for a banking job or a new bank, I strongly advise against choosing Woodforest. As a former employee, I want to update you on what I’ve experienced and observed:

For Customers:

  • They often conceal information that might prevent you from opening an account.
  • Once you have an account, their focus shifts to acquiring new customers rather than providing good service.
  • Expect unexpected fees, such as return mail and debit card fees, which you might not be aware of until they’re charged. Even if these fees are a mistake, they might only be waived at the discretion of the manager.
  • High employee turnover means you’re unlikely to have a consistent banker, and transaction limits can be low, causing delays for larger deposits or withdrawals.

For Employees:

  • Woodforest offers the lowest pay and requires long hours.
  • Many employees stay only long enough to gain experience before leaving due to a poor work environment.
  • The bank is frequently understaffed, leading to inadequate breaks and overwork.
  • Employees are pressured to follow Walmart customers to open new accounts, reminiscent of Wells Fargo’s predatory practices.
  • Training is minimal, consisting of self-paced assessments and brief quizzes. I ended up training both my peers and managers during my time there.
  • They view employees as easily replaceable, so be cautious about putting your career in their hands.
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It sounds like a nightmare :slight_smile:

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Woodforest is pretty terrible. I’m pretty sure they mainly exist to nickel and dime their second-chance customers.

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I currently work there and can confirm everything mentioned. I’m still there mainly because they surprisingly offer high pay, which no other bank has matched so far. However, you are definitely seen as highly replaceable. We recently got a new regional manager who has been firing employees for minor reasons, and she never addresses these issues personally. Instead, she delegates the task to the manager beneath her. They clearly don’t care about their employees.

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That’s exactly what happened when they fired me. The regional manager had a branch manager hold the phone while she told me I was being let go. My former branch manager contacted me a few days ago and mentioned that the regional manager fired several people right after me, claiming we were all “unprofessional.”