Considering a New Banking Job or Bank? Avoid Woodforest
If you’re looking for a banking job or a new bank, I strongly advise against choosing Woodforest. As a former employee, I want to update you on what I’ve experienced and observed:
For Customers:
- They often conceal information that might prevent you from opening an account.
- Once you have an account, their focus shifts to acquiring new customers rather than providing good service.
- Expect unexpected fees, such as return mail and debit card fees, which you might not be aware of until they’re charged. Even if these fees are a mistake, they might only be waived at the discretion of the manager.
- High employee turnover means you’re unlikely to have a consistent banker, and transaction limits can be low, causing delays for larger deposits or withdrawals.
For Employees:
- Woodforest offers the lowest pay and requires long hours.
- Many employees stay only long enough to gain experience before leaving due to a poor work environment.
- The bank is frequently understaffed, leading to inadequate breaks and overwork.
- Employees are pressured to follow Walmart customers to open new accounts, reminiscent of Wells Fargo’s predatory practices.
- Training is minimal, consisting of self-paced assessments and brief quizzes. I ended up training both my peers and managers during my time there.
- They view employees as easily replaceable, so be cautious about putting your career in their hands.
