While I was in jail, $10k was stolen from my Chime account. Someone requested a replacement card, took it from my mailbox, activated it, and spent $5,700 while withdrawing $4,300. It was my SSDI money, and I’m devastated and worried that Chime won’t refund it. The transactions happened in June and July, but I only reported it 8 days ago when I found out. Am I out of luck?
Hey, Immediately contact Chime to report the fraud and request an investigation.
Hello, File a police report, giving full details of the theft to help support your claim.
Hey, If Chime doesn’t resolve the issue, escalate your complaint to the Consumer Financial Protection Bureau (CFPB).
Hey, Collect all supporting documents, including transaction records, details of your jail time, and the timeline of your fraud report.