Struggling to access online banking after being on hold for over an hour. Customer service suggested browser checks and typical login attempts, but no luck. Starting to lose faith in this unfamiliar bank. Finally got through to someone and was making headway, but they abruptly hung up after putting me on hold. Now, it’s advising to call back later due to high call volumes. Any experiences or insights with this bank?
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Totally understand your frustration! Being on hold for an hour with any bank, especially a new one, is rough. Try their chat support or social media for faster help. Hang in there, staffing shortages cause long waits everywhere.
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The disaster they’ve created is beyond belief. Tomorrow, I’m going to the branch to check things out. I’m leaving as a customer as soon as I open a new account with a nearby credit union that offers a better rate, regardless of what occurs tomorrow.
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To hear that others are experiencing the same problem must please me. I’ve been waiting for the past forty minutes or so. I find it annoying that I haven’t been able to access my BOTW account for the past five days. I guess tomorrow I’ll walk into a branch. I’m grateful for all of the details. BOTW/BMO is definitely not sending any to me!
If you enter the wrong password multiple times (usually three), your account will be locked for security reasons. The lockout duration can vary depending on the number of incorrect attempts.