I’ve been a customer of Wells Fargo for fifteen years, and they recently closed all of my accounts because I moved and my physical address changed. They said they didn’t have anything on file, despite the fact that I’ve spoken with three different representatives and provided them with my updated physical address, which was never updated in the system. Now I have bills to pay, and I’m left waiting on them to send physical checks to my mailing address in two weeks. You would think that a bank that was exposed for opening numerous fictitious accounts would handle its customers better. I’m enraged – a word to the wise – use a different bank
2 Likes
I’ve moved multiple times and Wells Fargo has never shuttered my accounts.
1 Like
What a disappointment! I hope the Wells Fargo administration has heard your complaint and they will do something.
But you can maybe contact the bank’s customer care desk for help.
Their customer service line is 1-800-869-3557 and provide your account information for verification.
Alternatively, visit a Wells Fargo branch in person and speak to a banker.
2 Likes
Wells Fargo, like many other banks, is subject to government regulations and restrictions. Bank accounts need a physical address; it cannot be a PO Box and must be a real address. Bank regulatory compliance is constantly changing, so it’s always a good idea to update your information. This is something the bank ought to have told you about at least three times. WF has the right to close your accounts at any moment, as mentioned in the disclosures you received when you started your account. Although it is awful, that is the reality. I advise you to raise the matter by phoning the bank and claiming you were not notified or that there was a bank error.
1 Like