I wanted to share my experience with missing cash in case it helps someone in the future. I withdrew $3,000 USD from a major Canadian bank for a trip to the US. The teller counted the money with a machine, placed it in an envelope, and handed it to me. I didn’t recount the banknotes, and the next day, I found only $1,900 in the envelope. Thinking it was a bank error, I waited until I returned home to check and then contacted customer support. After investigating, the bank reviewed CCTV and confirmed that the branch had an extra amount when balancing their books. They identified the missing amount as mine, refunded it, and invited me to the branch for an apology.
Hey, When I worked as a teller, I was trained to count cash three times, both when receiving and giving out money. First, I’d count it when removing it from the drawer, then again to enter it into the system, and finally, I’d count it back to the customer, confirming the amount verbally bill by bill. I followed this process every single time for over four years and never experienced a cash shortage or excess.
Hey, The teller didn’t take the money; they were over by $1,100. I’m surprised the bank didn’t catch that right away. When I was a teller for a year, they balanced everything daily, even down to the pennies. It’s definitely unusual.
Hi, When I visit my bank in the USA, they follow a similar process. They count the cash themselves and then verbally announce the amount so I can hear it in front of me. I think this method is effective.
Hello, I’m happy this ended well.
I always count the money in front of the teller, request a receipt and an envelope from them, then place the bills and the receipt inside the envelope, seal it, and put it in a zippered inner pocket of my jacket before leaving the bank. I do this every time.