I placed an order for in-store pickup with Joann Fabrics, but they canceled it due to low stock. They offered me the promotional price with free shipping if I had it shipped to my home, and I noticed a second preauthorization for the shipping order, which I thought was a system glitch. I believed that preauthorizations would be dropped once the transaction was finalized, but instead, I was charged a third time upon shipping, leaving me overdrafted. It seems unfair for me to agree to a $70 charge and be billed $140, especially with previous canceled orders still pending release. Is this the correct way for preauthorizations to work?
Hey, Contact Joann Fabrics’ customer service to clarify their billing and preauthorization process, explain your situation, and request a resolution.
Hello, Review your bank’s policies on preauthorization and overdraft charges to understand your rights and options for disputes.
Hello, If the issue isn’t resolved, consider filing a dispute with your bank about the unauthorized charges and request an investigation into the matter.
Hello, Document everything by keeping a record of all transactions, communications, and relevant documentation related to your orders for reference while resolving the issue.