Nc mobile banking issues

Online Banking Forum
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Has anyone encountered difficulties accessing the PNC mobile app? :face_with_raised_eyebrow:

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“We are unable to verify your sign-in attempt” has been happening to me for days on a Google pixel 6pro. Their tech support thinks it’s a wifi issue but it works fine on a Samsung galaxy a31 on the same network. The Zelle app doesn’t allow sign-ins from anywhere today, so PNC released an update and has not owned up to it yet. It’s a horrible app, just horrific.

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I’ve tried to unlock my card both through the app and online, but it won’t let me. On the app, it keeps saying I don’t have an eligible card. Furthermore, nothing appears under the debit card/ATM services area on the website.

4

Yes, there have been reports of users encountering difficulties with the PNC mobile app. Here are some common issues and troubleshooting tips:

Common PNC Mobile App Issues:

  1. Login Problems: Users may struggle with logging in due to incorrect credentials, server issues, or outdated app versions.
  2. Error Messages: Generic error messages can be frustrating but may offer clues about the issue.
  3. App Crashing: The app may crash unexpectedly during use.
  4. Unavailable Features: Certain app features might be temporarily inaccessible.

Troubleshooting Tips:

  1. Verify Login Credentials: Double-check your username and password for accuracy.
  2. Update the App: Ensure you have the latest version of the PNC mobile app from the App Store or Google Play.
  3. Restart Your Device: A simple device restart can often resolve app glitches.
  4. Check PNC’s Service Status: Visit PNC’s service advisory page for any known issues with the mobile app.
  5. Clear App Cache and Data (Android Only): On Android devices, try clearing the app’s cache and data. Note that this will remove your login information and any saved settings.
  6. Reinstall the App: If other steps don’t work, consider uninstalling and reinstalling the PNC mobile app.
5

Yaw, I can’t give specific advice for your bank since you haven’t mentioned which one it is. But most banks in North Carolina will have similar troubleshooting steps on their website or mobile app. You can also find their customer service contact information there.