Hi, I recently bought a jacket online from a personal seller. I paid 80 euros through goods and services to make sure my payment was secure, but now it says the money is on hold on the seller’s side, and he won’t get it until December 5th. What should we do to sort this out? Any advice is appreciated. Thanks!
Make sure you receive the jacket first. Once you do, you can confirm with PayPal that you got it, and they should release the funds to the seller.
You might have to wait until December. There’s not much you can do right now, but just keep records showing that you sent the payment. It’s up to the seller now.
If the seller is new to PayPal, it’s likely that the money is on hold until PayPal gets confirmation that he shipped the item with a tracking number. Once you confirm that you’ve received the jacket, they’ll release the funds. If he doesn’t provide tracking, you’ll get your money back.