I noticed a random charge on my account, so I contacted support through the app. The representative said he would put a claim on the charge and asked for my physical and mailing addresses to replace my card. He then needed to verify my identity and asked for my phone number and the passcode sent to my phone. I refused to provide the code, and we hung up.
Afterward, I saw that my addresses had already been updated, which was strange since Wells Fargo’s website warns against giving passcodes to anyone claiming to be an employee. Was this a scam? How did he change my info if he was a scammer?
It’s good that you didn’t share the passcode. It sounds like it could have been a scam since Wells Fargo warns against giving out passcodes. Scammers might change your info if they already have some details. Contact Wells Fargo directly using the number on their website to verify any changes and keep an eye on your account for suspicious activity.
If someone claiming to be from Wells Fargo asks for your one-time passcode, PIN, or password, do not provide it. Wells Fargo employees will never request this information over the phone. If in doubt, contact Wells Fargo directly using the number on your card to verify the authenticity of the request.