Because my phone was stolen, I had two fraud cases denied, and they wouldn’t assist me. I opened this ridiculous account solely to receive the $400 bonus, and as soon as the money arrives, I’m shutting it. Screw this bank.
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Did you have a pin/passcode/touch/faceid/etc on it? I can’t speak to every phone but my bank’s app won’t open without a second authentication, e.g. not enough to unlock the phone have to then unlock the app using a password or biometrics.
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It doesn’t seem like Huntington’s fault, hmm. You may access your bank account on your phone with no security at all? It sounds like you’re to blame for this.
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All banking applications require you to input your password or use biometrics every time you log in. It is well-known that having a security lock on your phone is essential. This is why your claim was rejected. This is a common occurrence across almost all banks.
In 99% of these instances, the root cause is either someone sharing their password and being dishonest about it, or engaging in dubious activities and then lying about it. They typically cannot provide a plausible explanation for how someone gained access to their password.
I strongly advise anyone considering Huntington to think twice. There are far better banking options out there.