I’ve been trying to register for a ChexSystems account online, but I keep running into an issue where the security quiz cannot be generated. I called their customer service for assistance, but they couldn’t provide a timeline for when this issue might be resolved.
Has anyone else experienced this problem? I’m concerned about having to deal with this issue every time I need to freeze or unfreeze my ChexSystems report, especially when opening a new bank account.
Any tips or advice on how to handle this situation would be greatly appreciated. Has anyone found a workaround or a more efficient way to manage their ChexSystems account?
Try clearing your browser’s cache or using a different browser. Follow up with customer service for alternatives and check if your browser is up to date.
I had the same problem with the security quiz—it just wouldn’t load. Super frustrating, right? What worked for me was using a different browser (I switched from Chrome to Firefox), and boom, it worked. Also, try clearing your cache or using incognito mode
Some banks use Chexsystems to check if you are reliable enough to open an account. Although Chexsystems isn’t a credit agency, they make reports that could affect your ability to open new accounts, especially if the information is wrong.
The best approach is to review your Chexsystems consumer report. This way, you can see which banks reported you and correct any mistakes in the information.
I have faced similar issues, especially with “error code 801.” I tried different browsers like Firefox, Safari, and Chrome, and even used my phone’s browser, but nothing worked. Their system seems to have a lot of bugs.
First, try disabling all your ad-blocking software on their website. This worked for me once, but not always.
Second, if you have a freeze in place, temporarily unfreeze it using your PIN. If your PIN doesn’t work, you’ll need to call them to resolve it. In one case, unfreezing worked for submitting a dispute, but another time, I had to create an account first before I could submit a dispute.
If you are having trouble with error code 801 after entering your name and address, here’s what I did to fix it.
I was trying to set up a Chex portal account to freeze my information because someone was using my details to apply for credit cards. I wanted to stop them from creating fake bank accounts in my name.
Here’s a tip: create your portal account before applying the freeze. If you freeze your information first, you won’t be able to set up the account afterward and will need to wait for a PIN to come by mail to unfreeze it.
I initially tried using a Mac with Chrome, switched to incognito mode, and then used my iPhone on 5G to rule out internet issues, but I still got the 801 error.
Finally, I thought it might be an Apple issue. I switched to a Windows 10 virtual machine, connected to my office VPN, and used Internet Explorer while allowing all cookies. This approach worked, and I was able to complete the account creation process.